Terms & Conditions

1. Introduction
Xtrafloor® takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

2. The Information we collect
Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

3. Why we collect it
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties (see section 4). You may update the answers to your questions at any time.

4. Who we disclose it to
4.1. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.
4.2. If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.
4.3. In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
4.4. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

5. Security
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

6. Automated decisions
Parts of www.xtrafloor.com are automatic and we may process your personal data as part of www.xtrafloor.com.

7. Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available by writing to Marketing Department, Xtrafloor®, Nijverheidslaan 29, 8580 Avelgem Belgium

8. Questions?
If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please write to Marketing Department, Xtrafloor®, Nijverheidslaan 29, 8580 Avelgem Belgium. We will endeavour to respond to you promptly.

Accessibility

While we make every attempt to ensure you get the most out of this website, you may find you can improve your browsing experience by altering particular browser settings. Below, we show how to change the settings for common web-browsers.

When in doubt, check your browsers' built-in documentation.

Internet Explorer (IE)

Change font sizes in IE
From the Page menu, choose the Text size option

Change colour and font settings in IE
From the Tools menu, choose Internet Options
Select the Accessibility... button (bottom right)
By checking the desired checkboxes, you can force the browser to ignore the colours, font styles and font sizes

Disable images in IE
From the Tools menu, choose Internet Options
Select the Advanced tab (top right)
Scroll down to the Multimedia section
Untick the checkbox labelled Show pictures

Mozilla Firefox

Change font sizes in Firefox
From the View menu, choose the Text Size option

Change colour and font settings in Firefox
On OSX: With Firefox in focus, select the Firefox menu, followed by Preferences
On other platforms: From the Tools menu, choose Options. Select the Content tab.

To select fonts
Within the Fonts & Colors section, select the default font and size from the drop-down menus. Clicking the Advanced... will display a new dialog. To enforce your previous font selection, untick the checkbox "allow pages to choose their own fonts, instead of my selections above"

To select colours
Within the Fonts & Colors section, click the Colors button
The dialog that appears allows you to select a colour palette that best suits you
To enforce your colour selection, untick the checkbox Allow pages to choose their own colours, instead of my selections above

Disable images in Firefox
On OSX: With Firefox in focus, select the Firefox menu, followed by Preferences
On other platforms: From the Tools menu, choose Options
Select the Content tab
Untick the checkbox labelled "load images automatically"

Further help
If your browser isn't covered here, or you would like more in-depth information, visit My Web my Way, an online guide that explains the various accessibility features provided by your web browser.

Features of the site

Descriptive link text
When the author of a site uses descriptive link text, all links on the page will make sense even when read out of context. For users of assistive technology (e.g. Screen-readers) this can allow them to quickly jump through pages of text to find relevant links.

Meaningful ALT attribute on image
Most images on this site contain additional 'alternate' text that is stored with the image. This allows users who otherwise wouldn't be able to see the image access to the stored information. Although this can help users of assistive technology (e.g. Screen-readers), this also applies to visitors who disable images because of a slow internet connection.

Any image that is considered purely decorative will have a blank alternate text (e.g. alt=""). This reduces the amount of unnecessary content on the page.